At Blue Cross, we believe health care should work for everyone.
That’s why we’ve made it easier for our members to connect with primary care, get help for chronic conditions, and manage their prescriptions.
We're meeting the urgent need for high-quality mental health service with an expanded network of clinicians, enhanced member service support, and new mental health advocates to help our members get the care they need, whenever and wherever they need it. Because, in our members' words, "Help is always available"
Kevin: Don't be afraid to ask for help. Whether it's your family, your doctors. Talking to somebody can really make a huge difference in your life.
We’re addressing racial and ethnic inequities in health care by engaged in innovative partnerships with hospitals and clinicians.
We’re recognized as one of America’s best places to work because we celebrate our employees’ unique contribution, we believe work-life balance is essential to our employees’ wellbeing, and we strive to make a difference in our communities.
2022 ANNUAL REPORT
HEALTH CARE THAT WORKS
FOR EVERYONE
In 2022, we expanded access to primary care and mental health services, added convenient online health options, and helped make health care more accessible and affordable for our 2.9 million members. We made progress in our groundbreaking effort to make health care more equitable for all. And we continued to be recognized as one of the nation's best places to work.
CEO PERSPECTIVE
“As Blue Cross Blue Shield of Massachusetts’ new president and CEO, I’m proud to lead a company that, for 86 years, has been passionate about supporting our members, customers, clinicians, and community partners.”
Сара Изелин
INNOVATIVE AND AFFORDABLE CARE
We’ve made it easier for our members to connect with primary care clinicians, get help for chronic conditions such as diabetes and kidney disease, and better manage their prescriptions.
BROADER ACCESS TO MENTAL HEALTH TREATMENT
We’re meeting the urgent need for high-quality mental health services with an expanded network of clinicians and enhanced online support.
I moved around a little bit when I was younger. I always needed to fit in. When I got into 9th and 10th grade, I made the Varsity hockey team. You're trying to fit in and you start doing what they do. I started drinking then, and as the years went on, my drinking progressed. I was coming home from work, I was starting to isolate. After a while, I wasn't talking to anybody. The shades were closed and I was drinking.
I had that moment of clarity where I needed to go and get help. So I called my sister, who was in recovery, and she got me the help that I needed. So I went to detox, and after that I went to recovery meetings and I dove into those recovery meetings. It was a chance for me to start my life over, and I saw it for that. Good things started happening for me. I went back to college. I ended up getting my bachelor's degree in human services and rehabilitation, with high honors.
If you are struggling with alcohol and drugs, please reach out. There is always somebody out there to help you.
LEADERSHIP IN HEALTH EQUITY
We took a big step forward in our groundbreaking work to address racial and ethnic inequities in health care, in partnership with clinicians in our network.
ONE OF AMERICA’S BEST PLACES TO WORK
We offer an equitable, flexible and inclusive work environment that supports employee wellness and a sense of belonging.
2022 FACTS AND FIGURES
For more company information, including our member and financial highlights; diversity,
equity and inclusion work; and support for the community, view our 2022 Fact Sheet.
Награды
Шестой год подряд компания J.D. Power ставит нас на 1-е место по степени удовлетворенности участников среди всех коммерческих планов страхования в Массачусетсе. В 2022 году мы получили высший балл в четырех из шести категорий, таких как выставление счетов и оплата, покрытие и льготы, служба поддержки, информация и коммуникация.
Национальный комитет по обеспечению качества (NCQA) присвоил нашему коммерческому плану HMO/POS и коммерческому плану PPO 4,5 из 5 звезд, что позволило нам войти в число первых 8 процентов коммерческих компаний медицинского страхования в стране по показателям качества лечения и взаимодействия с участниками.
Our plans are highly rated, with our Medicare Advantage PPO and HMO plans receiving an overall rating of 4 out of 5 stars for 2023 from the Centers for Medicare & Medicaid Services.
We were named one of America’s Best Employers 2022 by Forbes based on an independent survey of approximately 60,000 American employees working for companies with more than 1,000 workers in the U.S.
For the third year in a row, we have been recognized as one of the 50 most community minded companies in the nation by the Points of Light Foundation. The Civic 50 provides a national standard for corporate citizenship and showcases how companies can use their time, skills and resources to drive social impact.
Наша компания получила награду "Лидер года" по версии торговой палаты Большого Бостона в знак признания нашей работы в партнерстве с предприятиями, принадлежащими меньшинствам, женщинам, ветеранам, представителям ЛГБТ и инвалидам.
Финансовые результаты
2022 Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.
2022 Audited Financial Reports include Audited Statutory-Basis Financial Statements for Blue Cross and Blue Shield of Massachusetts, Inc. for the years ended December 31, 2022 and 2021 with Report of Independent Registered Public Accounting Firm.
2022 Blue Cross and Blue Shield of Massachusetts, Inc.
The reports also include the Audited Statutory-Basis Financial Statements for Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. for the years ended December 31, 2022 and 2021 with Report of Independent Registered Public Accounting Firm.
Руководство
Высшее руководство компании Blue Cross разрабатывает стратегию компании, направленную на реализацию нашей миссии: сделать качественное медицинское обслуживание доступным и справедливым, обеспечивая при этом непревзойденный уровень качества услуг.
From top left to right, as of Dec 31, 2022:
Andrew Dreyfus (outgoing CEO), Sarah Iselin (President & CEO), Patrick Gilligan, Manny Lopes, Richard Lynch, Jay McQuaide, Sandhya Rao, M.D., Andreana Santangelo, Don Savery, Sukanya Lahiri Soderland, Susan L. Sgroi, Linda Williams
Совет директоров
Члены совета директоров Blue Cross обладают выдающимися деловыми и лидерскими качествами, а также богатым опытом и знаниями.
From top left to right, as of Dec 31, 2022:
Dorothy E. Puhy, Timothy M. Sweeney, Andrew Dreyfus (outgoing CEO), Sarah Iselin (President & CEO), Francis X. Callahan, Jr., Edward Kelly, Martin T. Meehan, Quincy L. Miller, Ami Parekh, MD, JD, Paula A. Price, Marcy L. Reed, Lauren A. Smith, MD, MPH, Mary Strother, Corey E. Thomas, Phyllis R. Yale